friends of Vitamina

 Because we are aiming to be real trust based company, It is our pleasure to visit our foreign friends and to find out  what kind of  people who love  manga, anime and stuff like that.

THANK YOU FOR YOU GUYS!!
KEEP IN TOUCH FOREVER.
  

                                                                     
   BD MANIA, Lisbon, Portugal





 


  CASA DA BD,Lisbon, Portugal














MONGOR HEAD, Lisbon, Portugal














  COMIC VIRT, Vienna, Austria
















 COLLECTORS  CORNER,Vienna, Austria
















 COMIC GALERIE, Vienna, Austria

















  RUNCH COMIC, Vienna, Austria















 VERTICE COMICS, Barcelona, Spain













 IMAGENE, Valencia, Spain

How To Order

• Submit Your Inquiry

This is very important information in order to accomplish your request.
Please copy and paste Japanese original adress of item you want. 
order us with orderform you can find it righthand side.
you need

1. Name
2. E-Mail Adress
3. Shipping Adress
4. Phone Number
5. Shipping method
6. Paying method
7. Order item



We ask you to copy and Paste Japanese original page URL of item you want on order items area.
Also put amount (colour and size if needed)
  

• Quotation for Your Inquiry

We will make a quotation for total amount you will have to pay.
The international shipping charge is NOT included yet.
We will charge you actual shipping fee when your package is ready to ship.
You can decide whether you want the item at the price we quoted or not.

• Paying Your Total Amount  for Shopping Expense and Comission 

If you agree to pay the total amount we quote, please pay by any of the methods on the Payment
Term (Paypal or Credit card).   The amount you will pay is in Japanese yen.


We start buying your item(s) after we confirm your FULL AMOUNT.
We cannot take any responsibility if the item(s) is sold out when we receive your payment.


Notice for domestic shipping

We will do our best for quick shipping, but it usually take 7 to 10days to get the products since we order to the shop.  Please understand it. 

• Shipping

When we prepare all items you ordered, We measure their weight and will let you know actual shipping charge when your package is ready to ship.
and we will ship out your package as soon as we get your payment for shipping.
It is mean we will charge you twice, one for buying items, the another for international shipping.

Sometimes, the items you wanted could sell out before we order the stores.
If this happens, we will refund 100% of your payment without taking any fees.




You can combine items  for international shipping as long as you like, however you had ever paid for each item.











Why don't most of Japanese shops want to sell items internationally ?

Most of Japanese shops is very negative to deal with customers oversea.
Because they worry about communication in English, international payment.
But the biggest concern they have we think is shipping and claims from overseas customers after the sale.

Shipping fees

For international shipping,  All items are shipped by JAPAN-POST.

• Method of Shipping

•Express(EMS)(Recommended)
•Standard(SAL)

We recomend to use EMS(Express Mail service) for shipping.


Here is a Tip for you which is better to choose.

If your priority is speed and safety: use EMS
if your priority is cost and understand the risks(even very low) of lost:use SAL

As you can see, we tell you exactly same price of Japan-post.
There is no hidden packing fee!



♦EMS(Express) Shipping

Fast: package arrive in less than week.
Safe: online tracking available
Insured up to 20000 yen(up to 2000000 yen, we will pay for rest of it for free of charge)
Online Tracking

After your package has been shipped, you can track it online.
First on the Japan Post website.
Then check on your local country postal service website.




♦SAL(Standard) Shipping

If you cannot bear with a lost or damaged package. Please choose EMS shipping method.

SAL is useful for inexpensive orders.
Its a non-priority shipment basicly, so package usually take 10 to 20 days to get there.
But sometimes, rare package reach after more than 3 month.
Package are also not insured or registerd, so in the rare case (less than 1 per 1000) event of lost package,VITAMINA and Japan Post cannot be held any responsible.

• NOTE

For package, SAL may not be more than 2 kg, so if your order is more than weight amount, we will split it into smaller orders om our end.
But if your order is only contained with printed matter like book, comic, magazine.
We have special price of SAL only for them that no need to worry about 2 kg limit (up to 30 kg)
For printed matter, like magazine and book, we have to ship separetely if your order is mix with book and package for saving your money.











To Europe, North America, Central America,Oceania, Middle East

currency /Japanese yen	North America, Central America, Oceania, Middle East				Europe
Weight	EMS	SAL Parcel	SAL Small packet	SAL Printed matter	EMS	SAL Parcel	SAL Small packet	SAL Printed matter
100 g	1200	2700	180	180	1500	2700	180	180
150 g			280	280			280	280
200 g
250 g			380	380			380	380
300 g
500 g	1500		580	580	1800		580	580
600 g	1680		680	680	2000		680	680
700 g	1860		780	780	2200		780	780
800 g	2040		880	880	2400		880	880
900 g	2220		980	980	2600		980	980
1.0   kg	2400		1080	1080	2800		1080	1080
1.25 kg	2800	3850	1380	1380	3250	3850	1380	1380
1.5   kg	3200		1580	1580	3700		1580	1580
1.75 kg	3600		1880	1880	4150		1880	1880
2.0   kg	4000		2080	2080	4600		2080	2080
2.5   kg	4700	5000		2580	5400	5000		2580
3.0   kg	5400			3080	6200			3080
3.5   kg	6100	6150		3580	7000	6150		3580
4.0   kg	6800			4080	7800			4080
4.5   kg	7500	7300		4100	8600	7300		4100
5.0   kg	8200				9400
5.5   kg	8900	8350		4900	10200	8350		4900
6.0   kg	9600				11000
	North America, Central America, Oceania, Middle East				Europe
	EMS	SAL Parcel	SAL Small packet	SAL Printed matter	EMS	SAL Parcel	SAL Small packet	SAL Printed matter
7.0   kg	10700	9400		5700	12300	9400		5700
8.0   kg	11800	10450		6500	13600	10450		6500
9.0   kg	12900	11500		7300	14900	11500		7300
10    kg	14000	12550		8100	16200	12550		8100
11    kg	15100	13250		8900	17500	13250		8900
12    kg	16200	13950		9700	18800	13950		9700
13    kg	17300	14650		10500	20100	14650		10500
14    kg	18400	15350		11300	21400	15350		11300
15    kg	19500	16050		12100	22700	16050		12100
16    kg	20600	16750		12900	24000	16750		12900
17    kg	21700	17450		13700	25300	17450		13700
18    kg	22800	18150		14500	26600	18150		14500
19    kg	23900	18850		15300	27900	18850		15300
20    kg	25000	19550		16100	29200	19550		16100
21    kg	26100	20250		16900	30500	20250		16900
22    kg	27200	20950		17700	31800	20950		17700
23    kg	28300	21650		18500	33100	21650		18500
24    kg	29400	22350		19300	34400	22350		19300
25    kg	30500	23050		20100	35700	23050		20100
26    kg	31600	23750		20900	37000	23750		20900
27    kg	32700	24450		21700	38300	24450		21700
28    kg	33800	25150		22500	39600	25150		22500
29    kg	34900	25850		23300	40900	25850		23300
30    kg	36000	26550		24100	42200	26550		24100

we  charge exactly as much as Japan post does.
you can check official Japan-post site below.

EMS

SAL /  Parcel Post Rates

SAL /  Small Packet  ・ Printed Matter (less than 4 kg)  Rates

SAL /  Printed Matter (more than 4 kg)


To Asia, Guam, Marshall Is, Midway and others, South America, Africa

currency /Japanese yen	Asia, Guam, Marshall Is., Midway and others					South America, Africa
Weight	EMS	SAL Parcel		SAL Small packet	SAL Printed matter	EMS	SAL Parcel	SAL Small packet	SAL Printed matter
		East Asia, Guam and others	South -east Asia, South -west Asia
100 g	900	1800	2200	160	160	1700	3400	200	200
150 g				240	240			320	320
200 g
250 g				320	320			440	440
300 g
500 g	1100			480	480	2100		680	680
600 g	1240			560	560	2440		800	800
700 g	1380			640	640	2780		920	920
800 g	1520			720	720	3120		1040	1040
900 g	1660			800	800	3460		1160	1160
1.0   kg	1800			880	880	3800		1280	1280
1.25 kg	2100	2400	2900	1120	1120	4600	5000	1640	1640
1.5   kg	2400			1280	1280	5400		1880	1880
1.75 kg	2700			1520	1520	6200		2240	2240
2.0   kg	3000			1680	1680	7000		2480	2480
2.5   kg	3500	3000	3600		2080	8500	6600		3080
3.0   kg	4000				2480	10000			3680
3.5   kg	44500	3600	4300		2880	11500	8200		4280
4.0   kg	5000				3280	13000			4880
4.5   kg	5500	4200	5000		3300	14500	9800		4900
5.0   kg	6000					16000
5.5   kg	6500	4700	5600		3940	17500	11250		5860
6.0   kg	7000					19000
	Asia, Guam, Marshall Is., Midway and others					South America, Africa
	EMS	SAL Parcel		SAL Small packet	SAL Printed matter	EMS	SAL Parcel	SAL Small packet	SAL Printed matter
		East Asia, Guam and others	South -east Asia, South -west Asia
7.0   kg	7800	5200	6200		4580	21100	12700		6820
8.0   kg	8600	5700	6800		5220	23200	14150		7780
9.0   kg	9400	6200	7400		5860	25300	15800		8740
10    kg	10200	6700	8000		6500	27400	17050		9700
11    kg	11000	7000	8400		7140	29500	18050		10660
12    kg	11800	7300	8800		7780	31600	19050		11620
13    kg	12600	7600	9200		8420	33700	20050		12580
14    kg	13400	7900	9600		9060	35800	21050		13540
15    kg	14200	8200	10000		9700	37900	22050		14500
16    kg	15000	8500	10400		10340	40000	23050		15460
17    kg	15800	8800	10800		10980	42100	24050		16420
18    kg	16600	9100	11200		11620	44200	25050		17380
19    kg	17400	9400	11600		12260	46300	26050		18340
20    kg	18200	9700	12000		12900	48400	27050		19300
21    kg	19000				13540	50500			20260
22    kg	1980				14180	52600			21220
23    kg	20600				14820	54700			22180
24    kg	21400				15460	56800			23140
25    kg	22200				16100	58900			24100
26    kg	23000				16740	61000			25060
27    kg	23800				17380	63100			26020
28    kg	24600				18020	65200			26980
29    kg	25400				18660	67300			27940
30    kg	26200				19300	69400			28900

Commision

How total price caluculated ?

Ordinary Rate

♦Shopping Expense (4 of those)

1) Item Price
2) Domestic Shipping to us (if needed )
3) Bank Transfer fee, Cash on Delivery or any other charge for payment in Japan. (if needed)
4) Other expenses in Japan(if needed)

But Shopping Expense is not including  International shipping charge
(We  will charge you actual amount we have to pay)

We do not  take 5% sales tax.



5)Comission

Shopping Expense (include domestic shipping and Bank transfer fee)		comission
- 4545 yen		1000 yen(minimum)
4545 - 30000 yen		22%
30001 - 200000 yen		15%
200001 yen -		13%

Our Commision is include Japanese Sales Tax (VAT:5%), Handing fee(Domestic and intermational), Commercial Invoice Service Fee, YOU CAN COMPARE TO OTHER SHOP!!

6) International shipping charge(EMS or SAL)

7)Paypal fee (5% : Contains receiving fee and the cross border fee is additionally charged. It is a fee we have to pay PayPal to receive your money)
We will charge it add to both shopping Expense and International shipping charge.


We pay following expenses:
8) Packing materials for international shipment
9) Insurance covered full amount of value (for EMS only)





♦How Total Price Calculated ?

Example: You want to buy something at  20000 yen and its shipping weight is 1.1 kg to Europe by SAL.

A     Item Price	20000 yen
B    Domestic Shipping	(ex)600 yen
C    Bank transfer fee	(ex)200 yen
D    Shopping Expense  A+B+C	20800 yen
D    Shopping Expense  A+B+C	20800 yen
E    Comission (22% of D)	4576 yen
F    International Shipping   (SAL)	1380 yen
G    Japanese Yen Total  D+E+F	26756 yen
G    Japanese Yen Total  D+E+F	26756 yen
H    Paypal fee (5% of G )	1337 yen
Final total   G+H	28093 yen

Example: You want to buy 2 stuffs (15000 yen and 25000 yen) total at  40000 yen from each shop  and their combined shipping weight is  2.2 kg to North America by EMS.

A     Item Price	15000 yen
B    Domestic Shipping	(ex)600 yen
C    Bank transfer fee	(ex)200 yen
D    Shopping Expense  A+B+C	15800 yen
E    Item Price	25000 yen
F    Domestic Shipping	(ex)800 yen
G    Bank transfer fee	(ex)free
H    Shopping Expense  E+F+G	25800 yen
I    Shopping Expense D+H	41600 yen
J    Comission (15% of I)	6240 yen
K    International Shipping   (EMS)	5400 yen
L    Japanese Yen Total  I+J+K	53240 yen
L    Japanese Yen Total  I+J+K	53240 yen
M    Paypal fee (5% of L )	2129 yen
Final total   L+M	55902 yen

♦Important

Online Shops (Internet Only)
Shopping that can be ordered on the internet only.
Not Including:
A) Shops on the internet but have to order by telephone, fax or post mail.
B) Shops on the internet but they don't accept payment by bank wire, credit card, COD.
Like the seller can accept only cash.

Payment Term

• Order Confirmation

Payments have to be made Full Amount in advance when you order shopping service.
We confirm your order when we receive full amount for the purchase.
We don't accept Payment Installments.

• Payment Methods & Currency

•Paypal

We accept following payment methods for Shopping Service.
Paypal Currency: Japanese Yen  only.
Amount Accepted: Depending on your Paypal account.


•Credit cards

We take credit cards through Paypal as well.
With Paypal, You do not need to tell us any information of your credit card.
Credit Cards Currency: Japanese Yen　only. 

 
Sorry,  We do NOT accept Cash,  International Postal Money Order, Bank Wire

• Exchange Rate

For Exchange rate, We exactly charge as much as Paypal rate.
No hidden exchange rate !!

• Cancellation

We do not take any cancellations once we ordered or purchased items already.
We don't guarantee product satisfaction. We just purchase items on your behalf.
But we garantee to buy only  genuine items.
No bootleg !!

If we purchased wrong items, we will guarantee to refund 100%.

• Tax or Duty in your country

We are NOT sending items with reduced value or sending as a gift.
Members has to take responsibility for import duty or taxes in your country.
Please check your local customs office BEFORE you order.
If some reason, Less value we put ,  Less refund you get as insurance especially by EMS. 

Insurance

Package sent by EMS
Sending by EMS is insured up to 20000 yen value with no charge.
We have been sending several thousand packages to overseas by now.
Damages have not been zero but it is still about 0.3% in the every EMS shippings we sent.

We will pay insurance charge to cover 100 % of the item value even it is more than 20000 yen as we think we must take responsibility for international shipping.



Exceptions :
1) Insurance is covered for the value up to the amount on the EMS shipping slip.
If you want the package to be sent at the lower value for some reasons, the insurance will only
be covered up to the amount.

2) We only can pay insurance charge when we use EMS.
Other shipping methods, please see the section below.



When you find a damage
If you find a damage when you receive the package from us, please contact us first.
We will advise you how the insurance claim going.
Don't give up claiming the damage !
We know how to claim insurance and we are always on your side !



Important Note :
Please DO NOT send the package back to us unless we advise you.
Shipping charge from you is NOT covered by the insurance which means that nobody can pay
the shipping charge from you.


Package sent by other than EMS
Unfortunately, other shipping methods by post office don't offer insurance.
We strongly recommend you use EMS for high value items.





♦What do I do if I found some damages on the item shipped from you ?

There are 2 types of damage.
1 ) The damage during the International shipping.
2 ) Bad product from the beginning.

If you think the damage is during international shipping, we are going to claim post office
in Japan for reimbursement. (EMS shipment only)
Please check this page.
If the damage is from the beginning, we will contact the original seller to see what they can do for us.

Many companies have Return Policy for replacing items. We handle the problems case by case.
Please just don't give up claim about the damage. We are willing to help anytime.
Either way, please contact us as soon as possible. We will consider what we can do for you.

About payment with Paypal and with Credit Card via Paypal

As you've probably noticed by now, our products are priced in Japanese yen.
A lot of people have never purchased directly from overseas before, but in this era of the Internet, credit cards, and PayPal, there's nothing difficult about shopping in a foreign currency!
We will charge your credit card in yen, and your card company will do the currency exchange for you.
Your card statement will show both the original yen amount that we charged you, as well as the conversion to your local currency.
If you pay via PayPal, you just select yen as the payment currency on their website.


we accept 2 following method for payment.

Paypal








You only need to put your paypal account address, your password and everything is done, the total amount of shopping cart will be transferred directly

• Delay:   None
• Cost:     4% of Total order
• Currency:    Japanese Yen Only

Creditcard (via Paypal)








We also take advantage of Paypal system to charge via through credit card.
Simply you input both your personal information and your credit card details through the Paypal form

• Delay:      None
• Cost:        4% of Total order
• Currency:        Japanese Yen Only

Packing

Packing protection

There are example pics of how we protect carefully of your package. we do our best.

























Customs

Importation from Japan may be subject to customs duties when the parcel will get their destination ountry. Those fee must be borne by recipient.
We have no control over those charges and cannot predict what they may be.
Contact customs office of your country for further information.

Japanese Language

 Translation


We recomend google for translate Japanese page to other languege.

Google translate
http://www.google.co.jp/language_tools?hl=en


but If you have a problem with google,
Please try the sites below.

@nifty
http://www.nifty.com/globalgate/

Babel Fish Translation (Altavista)
http://babelfish.altavista.com/

excite Honyaku
http://www.excite.co.jp/world/url/

infoseek Multi Honyaku
http://www.infoseek.co.jp/Honyaku

 
 
 
 
 
 
  Dictionary
 
There are some good sites to translate words. You can search words English to Japanese or Japanese to English.

Animelab.com
http://www.animelab.com/anime.manga/dictionary/

Jeffrey's Japanese English Dictionary Server
http://linear.mv.com/system/j-e/jis/dict

 
 
 
 
  Computing in Japanese Language
 
These sites will be good guides to display and input Japanese, or run Japanese software on your non-Japanese computer.

Information on Japanese-Language Software (Japanese Studies Network Forum)
http://www.animelab.com/anime.manga/dictionary/

The Japanese Gaming Guide to Windows XP
http://home.comcast.net/~kagamix2/xp-compatible/

 
 

PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY

This site is owned and operated by VITAMINA. Your privacy on the Internet is of the utmost importance to us. At VITAMINA, we want to make your experience online satisfying and safe.

Information that we VITAMINA gathers won't give to anyone. The information will be used for only for sale.

VITAMINA operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.